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Frequently Asked Questions
Blood Pressure Monitors
My blood pressure readings are CONSTANTLY too high / too low or they vary a lot:
Why are my blood pressure readings always different?
My blood pressure monitor shows readings with a decimal point:
What cuff size do I use on my upper arm monitor?
What batteries do I use?
See all 13 articles
Activity Tracker Model # 21200
How to charge Activity Tracker with a USB Charger
How to pair Activity Tracker to the app
Can't find app in Google Play or Apple Store
"Start" button is not visible when trying to pair to an Android device
Device is not pairing (Tracker with touchscreen display)
See all 6 articles
Where do I place the Electrodes?
I can't feel anything, is there something wrong with my device? SpaBuddy Sport and SpaBuddy Relax
Which program should I use?
Can I use rechargeable batteries?
Locking feature on SpaBuddy Sport / Relax
SpaBuddy Relax and Body Relax II
When I remove the belt, some pads stick to my back instead of the belt:
My conductive pads "roll up" when I use the belt:
Do your conductive pads work with other back belt relief systems?
I just received my unit and I can not feel any pulsation:
My unit turns off by itself:
TENS and EMS Units
Troubleshooting Digital TENS Unit (item # 21005), TENS/EMS Unit (item # 21010)
Troubleshooting for TENS 501 and TENS 502
Troubleshooting for TENS 504, Body Relax II
Can I use a rechargeable battery?
The display on my TENS 504 is flashing:
See all 7 articles
Do your electrodes work with other TENS units?
Where should I place the electrodes?
How do I remove the electrodes from my skin?
What do I have to do before placing the electrodes on my skin?
When do I have to replace the electrodes?
See all 8 articles
BPM PC Software
Do you have an upgrade for Windows 10?
Installation problem for Windows 7:
"BPM does not fit on my screen" using Windows 7:
Record Type Unknown:
Error reading data, bad checksum:
See all 8 articles
Battery is stuck in Thermometer
Temperature is different - higher or lower than other thermometer
Help Desk Software