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Frequently Asked Questions
Blood Pressure Monitors
17
My blood pressure readings are CONSTANTLY too high / too low or they vary a lot:
Why are my blood pressure readings always different?
My blood pressure monitor shows readings with a decimal point:
Error codes during inflation
What cuff size do I use on my upper arm monitor?
View all 17
Activity Wristband Model # 21200 (V3) and Smart Watches
11
How to charge Activity Tracker with a USB Charger (V3)
How to remove the Wristband from Activity Tracker (V3)
How to pair Activity Wristband to the app (V3)
Unpair Activity Tracker (V3)
Can't find app in Google Play or Apple Store (V3)
View all 11
SpaBuddy Products
5
Where do I place the Electrodes?
I can't feel anything, is there something wrong with my device? SpaBuddy Sport and SpaBuddy Relax
Which program should I use?
Can I use rechargeable batteries?
Locking feature on SpaBuddy Sport / Relax
SpaBuddy Relax and Body Relax II
5
When I remove the belt, some pads stick to my back instead of the belt:
My conductive pads "roll up" when I use the belt:
Do your conductive pads work with other back belt relief systems?
I just received my unit and I can not feel any pulsation:
My unit turns off by itself:
TENS and EMS Units
7
Troubleshooting Digital TENS Unit (item # 21005), TENS/EMS Unit (item # 21010)
Troubleshooting for TENS 501 and TENS 502
Troubleshooting for TENS 504, Body Relax II
Can I use a rechargeable battery?
The display on my TENS 504 is flashing:
View all 7
Electrodes
8
Do your electrodes work with other TENS units?
Where should I place the electrodes?
How do I remove the electrodes from my skin?
What do I have to do before placing the electrodes on my skin?
When do I have to replace the electrodes?
View all 8
Thermometers
4
Change C to F on Bluetooth Thermometer (item # 11115)
Change C to F on Rotating Sensor Head Thermometer (item # 11110 (V2))
Battery is stuck in Thermometer
Temperature is different - higher or lower than other thermometer
Pulse Oximeter
1
Pulse Ox does not give a reading
MyHealthConnected App
1
How many users are supported in the app?