Troubleshooting Digital TENS Unit (item # 21005), TENS/EMS Unit (item # 21010)

Modified on Tue, 25 Aug, 2015 at 8:39 AM

I can't feel anything, is there something wrong with my device?
There are a couple of reasons why you can't feel anything. Please follow these steps to determine where the problem is:

Problem: The device does not turn on (there are no numbers on the LCD Display)
Solution 1:Change the batteries

Problem: The device turns on, but still can't feel anything

Solution 1: If the intensity bars don't change, your device is in a Lock Mode. Unlock the device, by sliding the lock switch on the side of the unit to the unlock position.
Solution 2: Make sure the electrodes are not placed more than 3" apart from each other. You can't just touch them, they have to be placed on your skin.
Solution 3: 1 or both of your wires are broken internally. Replace both lead wires
Solution 4: Your electrodes are worn out and need to be replaced

If these solutions do not resolve the problem, please call our customer service.