I can't feel anything, is there something wrong with my device?
There are a couple of reasons why you can't feel anything. Please follow these steps to determine where the problem is:
Problem: The device does not turn on (no numbers on the display or the entire display is flashing)
Solution 1:Change the batteries
Solution 2:Check the battery connectors inside the unit. If they don't touch the battery, there is no power. To resolve this issue, move the connectors forward.
Solution 3:If the timer turned the device off, you have to turn both intensity knobs to the OFF position. This will re-set the timer and the TENS unit will turn on again.
Problem: The device turns on, but still can't feel anything
Solution 1:Make sure the electrodes arenotplaced more than 3" apart from each other. You can't just touch them, they have to be placed on your skin.
Solution 2:1 or both of your wires are broken internally. Replace both lead wires
Solution 3:Your electrodes are worn out and need to be replaced
Problem: The device turns on, but I can't change any settings
Solution:The device is locked and you will see a lock symbol on the display. Push the Up and Down button at the same time until the lock symbol disappears from the display.
If these solutions do not resolve the problem, please call our customer service.