Helpdesk / 1-888-993-3592

Blood Pressure Monitors 17

• My blood pressure readings are CONSTANTLY too high / too low or they vary a lot:
• Why are my blood pressure readings always different?
• My blood pressure monitor shows readings with a decimal point:
• Error codes during inflation
• What cuff size do I use on my upper arm monitor?

View all 17

Activity Tracker Model # 21200 (V2) 6

• How to charge Activity Tracker with a USB Charger (V)
• How to pair Activity Tracker to the app (V2)
• Can't find app in Google Play or Apple Store (V2)
• "Start" button is not visible when trying to pair to an Android device (V2)
• Device is not pairing (Tracker with touchscreen display) (V2)

View all 6

Activity Wristband Model # 21200 (V3) and Smart Watches 10

• How to charge Activity Tracker with a USB Charger (V3)
• How to pair Activity Wristband to the app (V3)
• Unpair Activity Tracker (V3)
• Can't find app in Google Play or Apple Store (V3)
• Weather synchronization not working (V3)

View all 10

SpaBuddy Products 5

• Where do I place the Electrodes?
• I can't feel anything, is there something wrong with my device? SpaBuddy Sport and SpaBuddy Relax
• Which program should I use?
• Can I use rechargeable batteries?
• Locking feature on SpaBuddy Sport / Relax

SpaBuddy Relax and Body Relax II 5

• When I remove the belt, some pads stick to my back instead of the belt:
• My conductive pads "roll up" when I use the belt:
• Do your conductive pads work with other back belt relief systems?
• I just received my unit and I can not feel any pulsation:
• My unit turns off by itself:

TENS and EMS Units 7

• Troubleshooting Digital TENS Unit (item # 21005), TENS/EMS Unit (item # 21010)
• Troubleshooting for TENS 501 and TENS 502
• Troubleshooting for TENS 504, Body Relax II
• Can I use a rechargeable battery?
• The display on my TENS 504 is flashing:

View all 7

Electrodes 8

• Do your electrodes work with other TENS units?
• Where should I place the electrodes?
• How do I remove the electrodes from my skin?
• What do I have to do before placing the electrodes on my skin?
• When do I have to replace the electrodes?

View all 8

Connected Health Products 0

BPM PC Software 8

• Do you have an upgrade for Windows 10?
• Installation problem for Windows 7:
• "BPM does not fit on my screen" using Windows 7:
• Record Type Unknown:
• Error reading data, bad checksum:

View all 8

Thermometers 3

• Battery is stuck in Thermometer
• Temperature is different - higher or lower than other thermometer
• Change C to F on Bluetooth Thermometer (item # 11115)

Pulse Oximeter 1

• Pulse Ox does not give a reading

Blood Pressure Monitors 15

• UAM-710
• UAM-720
• UAM-720B
• UAM-820BT
• UAM-830

View all 15

Fitness Trackers 4

• 21200 - Activity Tracker V3
• 21200 - Activity Tracker V2
• 21200 - Activity Tracker
• 21201 - Smart Watch

Thermometers 2

• Infrared Thermometer - Item # 11110
• Infrared Thermometer Bluetooth - Item # 11115

Scales 3

• 21300 - Smart Scale (V2)
• 21300 - BT Scale (V1)
• 21301 - Bathroom Scale

Pulse Ox's 2

• 21600 - Pulse Ox
• 21601 - Pulse Ox

SpaBuddy Products 6

• SpaBuddy Sport
• SpaBuddy Sport Elite
• SpaBuddy Relax
• SpaBuddy Mini
• SpaBuddy Mini GO

View all 6

Prescription TENS Units 4

• TENS Unit Digital
• TENS & EMS Combo Unit
• TENS 501
• TENS 502

Other Products 1

• 21400 - MedWell Pill Box

RPM Files 1

• Documents