Problem:
Sleep data is missing.
Solution 1:
Sleep data is shown on the Activity Tracker / Smart Watch, but not in the app, follow these steps:
- Sync Activity Tracker / Smart Watch with the app.
- On the "Status" page, touch and pull down the steps symbol (symbol looks like 2 feet).
- You will see a brief sync symbol on top of the display.
- Your sleep data should now be visible.
What can cause wrong sleep data:
- Excessive movement during sleep. The Activity Tracker / Smart Watch could interpret this as "no sleep". Try wearing it on your non-dominant hand to avoid excessive movement.
- If your device runs out of power before going to bed or runs out of power during sleep, no data will be collected.
- Make sure the Activity Tracker / Smart Watch are paired and connected to each other.
- Manually pull down the screen on the homepage to start syncing the data.
Solution 2:
There is no sleep data on the Activity Tracker / Smart Watch and no sleep data in the app. Follow these steps.
- Wear the Activity Tracker / Smart Watch for 24 hours a day. If you only wear it during the night, no sleep data is recorded. To get your first sleep history, you must wear it for least 48 hours.
- Sync Activity Tracker / Smart Watch with the app.
- On the "Status" page, touch and pull down the steps symbol (symbol looks like 2 feet).
- You will see a brief sync symbol on top of the display.
- You sleep data should now be visible.
If this does not work, perform a Factory Reset on the Activity Tracker by following this article. This should only be used as a last resort: Factory Reset