Missing or inaccurate sleep history (V3)

Problem: 

Sleep data is missing. 

Solution 1:

Sleep data is shown on the Activity Tracker / Smart Watch, but not in the app, follow these steps: 

• Sync Activity Tracker / Smart Watch with the app.
  • On the "Status" page, touch and pull down the steps symbol (symbol looks like 2 feet). 
  • You will see a brief sync symbol on top of the display.
  • Your sleep data should now be visible.

What can cause wrong sleep data: 

• Excessive movement during sleep. The Activity Tracker / Smart Watch could interpret this as "no sleep". Try wearing it on your non-dominant hand to avoid excessive movement. 
• If your device runs out of power before going to bed or runs out of power during sleep, no data will be collected.
• Make sure the Activity Tracker / Smart Watch are paired and connected to each other.
• Manually pull down the screen on the homepage to start syncing the data.

Solution 2: 

There is no sleep data on the Activity Tracker / Smart Watch and no sleep data in the app. Follow these steps. 

• Wear the Activity Tracker / Smart Watch for 24 hours a day. If you only wear it during the night, no sleep data is recorded. To get your first sleep history, you must wear it for least 48 hours. 
• Sync Activity Tracker / Smart Watch with the app.
  • On the "Status" page, touch and pull down the steps symbol (symbol looks like 2 feet). 
  • You will see a brief sync symbol on top of the display.
  • You sleep data should now be visible.

If this does not work, perform a Factory Reset on the Activity Tracker by following this article. This should only be used as a last resort: Factory Reset