When trying to pair the activity wristband it can't find the tracker. 


1) Pairing has to be done within the MyHealthConnected app, not in the phone's settings. Open the MyHealthConnected app and tap on the Menu icon (3 lines in the top left corner), then "Measurement Devices". Select "Connect" next to Activity Tracker (Ver 2).  On the next windows tap on the start button (Android only). 

2) For Android devices, the app will ask to turn ON "Location". This needs to be turned ON. 

For Android devices only STEP 1 (un-pair any kind of connections to the phone): 

1) Open the phones settings and go to Bluetooth. 

2) Check if the Activity Tracker is listed as a connected device, if it is listed, delete it from that list. 

3) Turn Bluetooth OFF, wait for 10 seconds, turn Bluetooth ON again.

4) Open the MyHealthConnected App and go to the Menu (3 dotted lines) and Measurement Device. Check if the word paired is listed next to "Activity Tracker (Ver 2)", if it is, tap on it and unpair the device. 

5) Follow these instructions to re-pair the device: 

For Android devices only STEP 2:

If the above steps still don't pair the tracker and it only shows scanning, do the following steps (this is a known Android bug on certain devices). 

1) In your phones' "Settings" - "Location" - turn location switch OFF and back ON. 

2) In your phones' "Settings" - "apps" (or applications), search for the MyHealthConnected App, tap on it and under "Locations turn the switch OFF and ON again.  "

3) Try pairing the Tracker again in the MyHealthConnected App. 

Note: Make sure that the tracker was not connected to another phone first, otherwise it has to be unpaired first.